Shipping policy
Last updated: 18 August 2026
At JVNXII & CO., we aim to process and deliver every order as smoothly as possible. This Shipping Policy explains how we handle deliveries within the United Kingdom and internationally.
1. Order Processing
Orders are usually processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed on weekends or UK public holidays.
During busy periods, launches, promotions, or holidays, processing may take slightly longer. If there is a significant delay, we will do our best to keep you informed.
2. UK Delivery
We currently offer delivery throughout the United Kingdom.
Available delivery options and prices will be shown at checkout before you complete your purchase.
Estimated delivery times are provided as a guide and may vary depending on the delivery service selected.
Once your order has been dispatched, you may receive tracking information where tracking is available.
3. International Delivery
We offer international delivery to selected countries.
International shipping options and costs will be displayed at checkout based on your delivery address.
International delivery times vary depending on the destination, shipping method, customs processing, and local postal services.
Please note that international deliveries may take longer than the estimated timeframe due to customs or other circumstances outside our control.
4. Customs, Duties and Import Taxes
For international orders, your destination country may charge customs duties, import taxes, VAT, or other fees.
Unless specifically stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.
JVNXII & CO. is not responsible for delays caused by customs.
Please check your country’s import requirements before placing an international order.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your address carefully before submitting your order.
If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply if the order needs to be resent.
6. Tracking
Where a tracked delivery service is selected, tracking information will be provided once the order has been dispatched.
Tracking information may take some time to update after dispatch.
For untracked services, delivery tracking may not be available.
7. Delayed Deliveries
Estimated delivery times are not guaranteed delivery dates.
Delays may occur due to circumstances outside our reasonable control, including courier or postal delays, severe weather, strikes, customs processing, public holidays, or other disruptions.
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at hello@jvnxii.com with your order number.
8. Lost or Damaged Orders
If your order arrives damaged, please contact us as soon as possible at hello@jvnxii.com and provide your order number and photographs of the packaging and damaged item where possible.
If you believe your order has been lost in transit, please contact us so that we can investigate with the relevant delivery provider.
Your statutory consumer rights are not affected by this policy.
9. Delivery Responsibility
Once an order has been delivered to the delivery address provided at checkout, responsibility for the package passes in accordance with applicable law.
Where a delivery provider requires a signature or other confirmation of receipt, customers should ensure that someone is available to receive the package where necessary.
10. Contact Us
If you have questions about your delivery or shipping options, please contact:
JVNXII & CO.
Email: hello@jvnxii.com
We are happy to help with any delivery-related questions.
JVNXII & CO.
Jewellery that elevates the art of living.