Terms of service
Last updated: 18 August 2026
Welcome to JVNXII & CO. These Terms of Service govern your use of our website and your purchase of products from us. By using our website or placing an order, you agree to these Terms.
1. About Us
JVNXII & CO. is an online jewellery and lifestyle store offering products to customers in the United Kingdom and internationally.
If you have any questions regarding these Terms or your order, please contact us at hello@jvnxii.com.
2. Using Our Website
You may use our website for lawful purposes only.
You must not use our website to:
- Commit or assist with any unlawful activity.
- Attempt to gain unauthorised access to our website, systems, or customer information.
- Introduce viruses, malware, or other harmful material.
- Copy, reproduce, or misuse our website content without permission.
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers, or website.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, and other information on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings, and minor variations may occur between individual products.
Product availability is subject to change without notice.
4. Product Materials and Care
Product materials and specifications are stated on the relevant product page where applicable.
Jewellery should be cared for according to any care instructions provided with the product. Exposure to water, perfumes, lotions, chemicals, sweat, or other substances may affect the appearance or longevity of jewellery.
Any product-specific care instructions do not limit your statutory rights.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.
An order is accepted when we confirm that the products have been dispatched or otherwise confirm acceptance.
We reserve the right to refuse or cancel an order where, for example:
- A product is unavailable.
- There is an obvious pricing or product-description error.
- We reasonably suspect fraudulent or unauthorised activity.
- We are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been taken, you will receive a refund for the amount paid for the cancelled products.
6. Prices and Payment
All product prices are displayed on our website at the time of purchase.
Prices may change from time to time, but changes will not affect an order that has already been accepted.
Payments are processed through the payment methods made available at checkout.
You are responsible for providing accurate billing and delivery information when placing an order.
7. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional terms, including expiry dates, product exclusions, minimum order values, or limits on use.
Unless stated otherwise, discount codes cannot be combined with other offers or exchanged for cash.
We reserve the right to withdraw or amend a promotion where reasonably necessary.
8. Delivery
We deliver to addresses in the United Kingdom and selected international destinations.
Estimated delivery times and shipping charges are provided during checkout or in our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including postal delays, customs processing, severe weather, or other disruptions.
For international orders, the customer may be responsible for customs duties, import taxes, or other charges imposed by the destination country.
Please ensure that your delivery address is accurate before completing your order.
9. Returns, Refunds and Cancellations
Our Return & Refund Policy explains the process for requesting a return, cancellation, or refund.
Nothing in these Terms limits or excludes any consumer rights that you are entitled to under applicable law.
Where you have a statutory right to cancel or return an order, those rights will apply regardless of anything stated elsewhere in these Terms.
10. Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty, or contains an incorrect product, please contact us at hello@jvnxii.com as soon as reasonably possible with your order details and relevant photographs where appropriate.
We will assess the issue and provide an appropriate remedy in accordance with your legal rights.
11. Intellectual Property
All content on the JVNXII & CO. website, including our branding, logos, photographs, product descriptions, graphics, text, designs, and other original material, belongs to JVNXII & CO. or is used with permission.
You may not reproduce, modify, distribute, sell, or commercially use our content without our prior written permission.
12. Third-Party Services
Our website may use third-party services, including payment providers, delivery services, analytics providers, and other technology providers.
These services may have their own terms and privacy policies. We are not responsible for the content, availability, or policies of third-party websites or services that we do not control.
13. Website Availability
We aim to keep our website available and operating correctly, but we do not guarantee that it will always be uninterrupted, secure, or error-free.
We may temporarily suspend, modify, or withdraw parts of the website where necessary for maintenance, security, updates, or other legitimate business reasons.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.
Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
15. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, strikes, transport disruption, postal or courier failures, government action, customs delays, technical failures, or other similar events.
We will take reasonable steps to minimise the impact of such events where possible.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, or legal requirements.
The latest version will always be published on our website with the relevant update date.
Changes will not affect orders that have already been accepted unless required by law.
17. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory rights and protections available to you under the laws that apply to you.
18. Contact Us
If you have any questions about these Terms, your order, or our services, please contact:
JVNXII & CO.
Email: hello@jvnxii.com
We aim to respond to customer enquiries as promptly as reasonably possible.
JVNXII & CO.
Jewellery that elevates the art of living.